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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of J Mason

J Mason

May 3, 2024

5  out of  5
rating by J Mason
"He has been great. Really is there when you need him. He is very helpful."
We responded:
"Thank you so much for the positive review! We enjoy working with you and greatly appreciate your business."
Profile photo of James Szilagyi

James Szilagyi

April 9, 2024

5  out of  5
rating by James Szilagyi
"This is a great place for your insurance needs! Recently spoke with Leon who was very helpful and professional."
We responded:
"James, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Leon cares a lot about our customers."
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Thomas Lively

April 5, 2024

5  out of  5
rating by Thomas Lively
"Grant Wright did such a great job helping me with car insurance for our two cars. It was my first time getting new insurance since 39 years ago. Grant walked me right through it and answered all the questions. I was very pleased with the whole process."
We responded:
"Look forward to meeting you Mr. Lively and thanks for your insurance and financial services business in Virginia"
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Won-Suk Choi

March 22, 2024

5  out of  5
rating by Won-Suk Choi
"Grant Wright and Leon Litz offer FANTASTIC customer service. Grant went above and beyond and spent hours over multiple days communicating with his co-workers and the underwriting team to try and get me the best rate and coverage. Even when it seemed unlikely that I would be covered due to a technicality, Grant nevertheless took the time to make sure that was the case. While I did not end up going with them due to that technicality, i nevertheless was impressed by their professionalism, dedication to customer service, honesty and courtesy. I will be going to them if i ever change my insurance in the future."
We responded:
"Wow, thank you for the glowing review, Won-Suk! We are thrilled to hear about your fantastic experience with Grant and our team. Your kind words about their dedication to customer service, professionalism, and honesty truly mean a lot to us. We appreciate the opportunity to assist you and look forward to potentially working with you in the future. - Leon Litz - State Farm Insurance Agent, Glen Allen, VA"
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Julie Ehlers

December 12, 2023

5  out of  5
rating by Julie Ehlers
"Leon Litz and Thomas Eacho of State Farm Insurance were so helpful for me. They went beyond the call of duty helping me navigate MVA saving me hundreds of dollars because they were on top of things. Very grateful. Julie Ehlers"
We responded:
"Julie, thank you so much for sharing your wonderful experience with Thomas and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
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Nick Bach

October 20, 2023

5  out of  5
rating by Nick Bach
"Very helpful and friendly!"
We responded:
"Thank you for the five-stars, Nick! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of Nancy McAllister

Nancy McAllister

October 20, 2023

1  out of  5
rating by Nancy McAllister
"After 15 years with Leon Litz and his team of Thomas and Jody at the 3936 Springfield Road 23060 location, Today, I chose another agent in my county due to REPEATED poor communication, poor customer service, lack of guidance and timely feedback via emails or phone calls, incorrect policies and bills sent to me without proper correction and lack of empathy for my valid concerns and questions over the years. Thomas and Jody repeatedly treated me with disrespect by using abrupt language, an annoyed tone on the phone with me when I was expressing valid concerns; and delays getting back to me or worse yet...no response at all! I reached my limit today on 10/20/2023 with them. I am relieved to finally be detached from this particular "team". Leon, Thomas and Jody are NOT good agents. ***I would NOT recommend them and their office to anyone. I wish them good luck because they're going to need it moving forward."
We responded:
"It pains me to hear that you have not been pleased with our service. My entire team has gone above and beyond to answer your questions and respond to your concerns. If there is something specific you would like to discuss further, please contact me at the office."
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Courtney Barnes

February 16, 2023

5  out of  5
rating by Courtney Barnes
"We were referred to Leon when we were just starting our own business. They have been absolutely wonderful ever since! We not only switched our business insurance, but our home and auto policies as well! The response time on emails and phone calls is so quick too. They make everything easy to understand and affordable as well."
We responded:
"Thank you for the wonderful review, Courtney! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
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Zhoe Brogan

September 2, 2022

5  out of  5
rating by Zhoe Brogan
"Such a great agency! I can say nothing but great things about Mr. Litz."
We responded:
"Thanks Zhoe, appreciate our business partnership over the years"
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Devin Arnold

July 5, 2022

5  out of  5
rating by Devin Arnold
"Great Office and Great People! Leon is knowledgeable and offers great insight into mitigating risk. Thomas is awesome! So quick to help us write a new policy or make changes. He knows exactly what we need and executes it in remarkable time. We could not be happier!"
We responded:
"Thanks for the kind words, Devin! We’re happy to hear Thomas was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Profile photo of Whitney Kiatsuranon

Whitney Kiatsuranon

May 2, 2022

5  out of  5
rating by Whitney Kiatsuranon
"Always helpful."
We responded:
"Whitney thanks again, always a pleasure, and it has been almost 11 yrs now."
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Ric Bergstrom

January 7, 2022

5  out of  5
rating by Ric Bergstrom
"Leon is a great agent and really watches out for his customers!!"
We responded:
"Ric, thank you! I appreciate your trust in us to take care of your insurance policies."
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James Mallon

August 6, 2021

5  out of  5
rating by James Mallon
"I made the mistake of leaving this branch once in hopes of finding a better rate. In doing so (albeit not much cheaper), I quickly realized the value this branch has offered all along. I’ve called these guys on weekends, holidays, THEIR vacations, etc. for a flooded basement, car accident, you name it and they always answer, go above and beyond their job responsibilities and treat my situation like that of a close family member. Even when everything’s been fine, they’ll call me occasionally to recommend new policies that actually have saved me money. Give them a shot and ask for Thomas Eacho or Leon Litz. These guys get it. And for that, I’ll be a customer for life."
We responded:
"James thanks so much for coming back to my office and team. We are very happy to help you with your insurance and financial needs."
Profile photo of Greg Ridout

Greg Ridout

August 6, 2021

5  out of  5
rating by Greg Ridout
"Everyone at the agency has been great working with us to insure our house and cars. Thomas Eacho was very responsive to our questions. Thanks everyone!"
We responded:
"Greg thanks so much for trusting us with your insurance and financial services needs, protecting great people like you is professional rewarding to see the planning come together."
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Matt Shelton

November 6, 2020

5  out of  5
rating by Matt Shelton
"You should without hesitation consider working with the team at Leon Litz's agency for your insurance needs! It seems to become increasingly difficult to discover a company that you can contact, give them the basic idea of what you are looking for/need, and have them deliver on all fronts, AND still be affordable. Having a relationship with an insurance company that provides this level of service and support certainly brings a peace of mind to making the decision on what level of "protection" is needed, without being pressured/over-sold or having to waste time chasing solutions and answers. I was referred to Thomas and started saving money immediately on my auto policies AND have better coverage now. I'm sure most of us think that State Farm is going to be too expensive, but they are not. Their buying power allows them to cost less and provide the client with better coverage. I cannot speak highly enough about this local company and the team! A sincere "Thank you!" for the savings and the exceptional support."
We responded:
"Thanks again for allowing my team help you with your insurance and financial needs in Virginia. #autohomebusinesslife"
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kevin smith

November 3, 2020

5  out of  5
rating by kevin smith
"Have been customers here since we owned our first house and could not be happier with the service. Our agent, Thomas, provided us with hands-on attention at a moments notice and worked with us to help us avoid unnecessary expense. Could not recommend a more thoughtful agent and company."
We responded:
"Kevin, thanks for the feedback about your insurance experience with my team of insurance and financial professionals in Richmond area."
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Jason Carmichael

November 3, 2020

5  out of  5
rating by Jason Carmichael
"I’ve had my coverage through Leon Litz’s office for years. I’ve always been impressed with their level of personal service and professionalism. Highly recommended!"
We responded:
"Thanks for your business and having the trust to let us protect your family with our insurance and financial products."
Profile photo of Chris Gurley

Chris Gurley

November 3, 2020

5  out of  5
rating by Chris Gurley
"The customer care and assistance from this team is outstanding. I have several policies with State Farm and over the years they helped tailor each plan to fit my family needs!"
We responded:
"Thanks Chris for allowing me and my team to customize a plan to fit the insurance and financial needs of your family and business here in Richmond."
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Brian Slager

November 3, 2020

5  out of  5
rating by Brian Slager
"I have been with State farm for many years. Mr. Litz and his team are very responsive, answer all my questions, and I am very happy to know that I can pick up the phone and they are ready to help whether it be insurance, investments, etc. I Highly Recommend this team for your life choices!"
We responded:
"Thanks for allowing me and my team to help you protect what is important with life, disability and liability insurance, recovering from the unexpected and helping realize your financial goals in Maryland and Virginia"
Profile photo of Greg Duggan

Greg Duggan

January 20, 2020

5  out of  5
rating by Greg Duggan
"We've been with State Farm for well over 30 years, and have had nothing but great experiences. We have Auto, Umbrella and Medicare Supplement policies...they cover all of our needs. Leon responds to every question promptly and thoroughly, offering sage advice, and reaches out annually to conduct a review. Needless to say that we are well pleased..."
We responded:
"Thanks again Greg, you have referred customers for auto, home, umbrella and medicare supplement insurance and we appreciate taking care of your family in Henrico"
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Alan Conner

December 13, 2019

5  out of  5
rating by Alan Conner
"These folks are smart, consumer friendly and a joy to work with!"
We responded:
"Appreciate it!"
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Paul Stefano

January 23, 2016

5  out of  5
rating by Paul Stefano
"Leon is not only a great asset to the insurance industry, he's also a great community representative."
We responded:
"Thanks Paul glad we could advise you in personal and business insurance. Leon Litz"